Knowledgebase: Email Help
Blackberry Email Format
Posted by Jon Viscott (Import) on 27 June 2007 07:28 PM

All BlackBerry handhelds display email messages in plain text. HTML content is handled differently depending on the type of BlackBerry service you have.

If you use BlackBerry Enterprise Server or a BlackBerry Internet Service account,

  1. The BlackBerry Enterprise Server or BlackBerry Internet Service server searches HTML email for the plain text portion.

  2. The server removes HTML formatting and delivers a plain-text email to the handheld.

  3. Embedded images are forwarded as either attachments or as links.

Note: If you are using BlackBerry Internet Service, when there is no plain text to display, the HTML formatting code is displayed.

If you use BlackBerry Desktop Redirector,

  1. The BlackBerry Desktop Redirector searches the HTML email for the plain-text portion.

  2. A plain-text email is sent to the handheld.

  3. Embedded images are removed or included as links.

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